1. Definitions
For the purposes of this policy:
- “Customer” refers to the individual or entity purchasing Products from the Seller’s Site.
- “Products” refers to any items sold by the Seller through the Site.
- “Seller” refers to Root Sciences, the entity offering Products for sale on the Site.
- “Site” refers to the Seller’s official website used for purchasing Products.
- “Returned Products” refers to Products that the Customer has sent back to the Seller as part of a return process.
- “Order” refers to one or more Products purchased by the Customer in a single transaction.
2. Right to Return
Customers may return Products purchased on the Site without any penalty and without providing a reason. To exercise this right, the Customer must notify the Seller as outlined in paragraph 3 within 10 calendar days from the date the Customer or a designated individual (excluding the courier) takes possession of the Products.
If an Order includes multiple Products, the Customer may return them individually or collectively, provided all returns are initiated and completed within the aforementioned 10-day period.
3. How to Initiate a Return
To return Products, Customers must contact the Seller by calling (206) 452-1130 and specify which purchased items they intend to return.
4. Conditions for Returns
Returned Products are subject to the following conditions:
1. Products must be returned within 10 calendar days from the date the Customer notifies the Seller of the return request, using    one of these options:
- Deliver the Products directly to the Seller’s headquarters.
- Ship the Products using a courier of the Customer’s choice.
- Arrange pickup by a courier appointed by the Seller
- Products from the same Order may be returned at different times within the 10-day notification period.
2. Products must be returned in their entirety (e.g., full sets or components must not be separated).
3. Products must be unused and in their original condition.
4. Products must be returned in their original packaging as shipped by the Seller.
5. Sale or clearance items are not eligible for returns.
5. Refunds and Associated Costs
When a Product is returned, the Seller will reimburse the Customer for payments made for the returned items, excluding the following costs, where applicable:
- Return shipping costs: Customers are responsible for return shipping unless the Products were defective or damaged during transportation.
- Payment processing fees: Any processing fees incurred during the initial purchase will not be reimbursed.
6. Refund Process
Upon receiving the returned Products, the Seller will:
- Send the Customer a Confirmation of Return Entry email acknowledging receipt of the returned items.
- Inspect the returned Products for compliance with this policy.
- Approve or reject the return based on the inspection results.
If the return is approved, the Seller will send the Customer a Return Approval email and process the refund within 14 days of receiving the Products. Refunds will be issued via one of the following methods:
- A check mailed to the Customer.
- A store credit applied to the Customer’s account.
7. Non-Compliant Returns
Returns that do not meet the conditions outlined in paragraph 4 will not be processed. The Seller will notify the Customer of the rejection via email.
Within 10 calendar days of receiving this notice, the Customer may request the return of the Products in their current condition at the Customer’s expense. If the Customer does not request the return within this time, the Seller is authorized to retain the Products and any payments made, and to dispose of the Products at its discretion.